Fix employee issues faster—with an on‑prem AI service desk
Passwords, access, “how do I…?”—handled automatically with safe escalation to humans.
Who it’s for
IT leaders who want lower MTTR and fewer repetitive tickets.
What it looks like in the field
- AI resolves common requests, routes the rest, and documents every action.
- “Agentic AI” is a 2025‑level priority trend; organizations are scaling agents beyond chat to workflow automation (Gartner).
Capabilities
- Account unlocks, SSO resets, software access requests
- Policy answers, device triage, how‑to guidance
- Ticket enrichment, classification, and summaries
How it works
- Connect IDP/SSO, ticketing, knowledge base.
- Define safe automations (e.g., password resets).
- Launch supervised; promote proven automations.
Common integrations
Okta/Azure AD, ServiceNow/Jira, MDM tools.
KPIs
MTTR, self‑serve %, ticket deflection, FCR, backlog.
Security & compliance
On‑prem processing; RBAC, audit logs, SSO/SCIM (higher tiers).
Rollout (2–4 weeks)
Top 20 intents → automation guardrails → staged rollout.
Recommended Utlyze tier & pricing
Workflow Operator
Setup: — —/month
Most orgs
Autonomy Suite
Setup: — —/month
Deep, cross‑system runbooks and audits
FAQs
How do we keep it safe?
Least‑privilege accounts, human approvals for higher‑risk automations; aligns with analyst guidance on agent governance (PagerDuty).
On‑prem processing; human‑in‑the‑loop for elevated actions. Results vary by scope and guardrails.